Grand Events Texas

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Frequently Asked Questions

We've Got Answers.

We've compiled answers to common questions to help you get the most out of our services.

We know event planning can feel overwhelming, and this resource provides the details you need to book with confidence.

You’ll find information about delivery and pickup schedules, setup requirements, and customer responsibilities. We also address common questions about deposits, cancellations, and payment policies so you understand every step of the rental process.

At Grand Events, we believe great events start with transparency and preparation. This FAQ resource is just one way to simplify the process, ensuring your rental experience is smooth, stress-free, and reliable. If your question is not listed here, feel free to reach out to sales@grandeventstx.com.

Do you have a minimum order?

We believe every event deserves to be flawless, which is why we don’t enforce minimum orders. From small get-togethers to grand events, we adapt to your needs to ensure your event is nothing short of perfect.

To ensure availability, we suggest placing your order as soon as your event date is confirmed.
Yes! We highly encourage you to visit our showroom to view our collection in person. To ensure a dedicated consultant is available to assist you, please contact us today to schedule an appointment.
Order modifications and additions are accepted up to three (3) days prior to delivery or will-call pickup. Please note that all changes are subject to item availability.
Yes, setup and takedown services are available for an additional fee. To ensure our crew has adequate scheduled time, these arrangements must be requested and finalized prior to your delivery and pickup dates.
At your request, our pickup team can count the rental items on-site to verify everything is accounted for. Please note that missing items not covered by the damage waiver will incur a fee. If you locate any missing items after our team leaves, simply return them to our office within seven (7) days for an account credit.
We know weather patterns are highly unpredictable. If the forecast has weather on the day of your event, we can negotiate terms to move items to a following day subject to availability.
Absolutely! We’re based in Fort Worth and serve the entire Dallas–Fort Worth metroplex, including Dallas, Fort Worth, Plano, Arlington, Frisco, McKinney, and surrounding areas. For events beyond the DFW region, we’re happy to discuss delivery and logistics. Just reach out and we’ll work out the details with you.
Yes, if an on-site consultation is needed, we will schedule a time and date to meet.

Grand Events Policies

Grand Events Policies

To secure your inventory, a 50% deposit and a valid credit card are required at the time of booking. The remaining balance is due three (3) days prior to your delivery, installation, or will-call pickup. Please note that pricing and availability are subject to change until your order is officially reserved with a deposit.

  • Deposits: Regarding your deposit, our cancellation policy is based on how close we are to your event date. You will receive a full 100% refund if you cancel more than 90 days before the event. If you cancel between 30 and 90 days out, we offer a 50% refund on the deposit. Please note that for cancellations made under 30 days before the event, the deposit is non-refundable.
  • Within 3 Days of Event: Cancellations made less than three (3) days prior to delivery or pickup will incur a 100% cancellation fee.
  • Custom & Unused Items: Custom orders or event-specific purchases require full payment at the time of reservation and are completely non-refundable. No refunds or credits will be issued for unused rental items.
  • Tents: To lock in your tent rental, we require a 50% non-refundable deposit at the time of booking. The remaining balance will then be due in full three (3) days before your installation.

Delivery & Venue Access

Delivery and pickup charges are calculated based on travel distance, the total volume of your rental order, and your requested arrival time frames. Additionally, please notify us of any overhead or clearance restrictions at your venue prior to delivery so we can dispatch the appropriate truck size for your order.

Damage Waiver

The damage waiver is designed to protect the customer from incidental breakage or damage that can occur throughout an event with standard, careful use.

What Is NOT Covered:

  • Loss & Theft: Missing items or stolen rental items.
  • Negligence: Damage from abuse, overloading, improper transport, or equipment overturns.
  • Electrical/Weather: Electrical appliances burnout from improper currents.
  • Weather: Rental items that are not properly protected during inclement weather.
  • Linens: Any damage caused by wax, burns or tears to the fabric.

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